Frequently asked questions 



What is Cura Box?

Cura Box offers monthly subscription of personalised supplements. Customers will receive 30 daily supplement packs in Cura Box every month.

How to create my Cura Box?

You can either select supplement packs recommended by Cura’s pharmacists or personalise your own supplement packs by selecting products from our stock. 

When will I receive my Cura Box?

We will mail you the Cura Box 7 working days after you place your order. 

How Cura Box works?

The pharmacists of Cura Box select and purchase supplements of recognised brands around the world. The supplements then proceed to the licensed packaging industry in Hong Kong. Cura Box customises and packs the supplements differently according to the needs of customers.  

 

*All supplements are purchased from the pharmaceutical manufacturers. Cura Box is only responsible for secondary packaging.

How to set the name appears on the supplement packs?

Fill in the field of “Pack Printing Name” in your billing information. 

What will I receive after subscribing to Cura Box?

You will receive a Cura Box containing 30 personalised supplement packs. A new pack will be sent to you within the following 28 working days.

Mailing methods

For residential and commercial & industrial address, the Cura Box will be delivered to you by Hong Kong Post. 

 

SF Express is only available for self pick-up service and EF locker. 

 

(To select SE service, please fill in the self pick-up location or EF locker code @ Billing information > Address)

Payment methods

Only online subscription is available for now. You can pay by either credit card (Visa / Mastercard / AE / UnionPay) or Paypal.

What if I received a wrong or damaged Cura box?

 Please refer to our return policy .

How to cancel my subscription?

Your membership will be automatically extend upon subscription. You can cancel your monthly membership anytime without additional charges. 

 

(To unsubscribe, please select from My Account > Subscriptions for unsubscription.) 

 

*Attention: please unsubscribe before the automatic debiting date of next month so that you won’t be charged for the unsubscribed month.

Any other questions?

Email:[email protected]

Whatsapp:+852 52364288

Tel: 3596 2709

Office Hour:11:00am – 7:00pm